Q1: Is Ohyeah a well-known brand?

Yes. Ohyeah lingeries have been sold worldwide for 17 years, with loyal customers in the US, France, UK, and so on-- and a track record of collaborating with globally recognized brands.

 

Q2: Is my order shipped discreetly?

Yes. Your order will arrive in plain, discreet outer packaging with no indication of the contents.

 

Q3: Is a gift box included?

A: Yes. Every order comes in our gift box at no extra cost.

 

Q4: Do you offer free shipping?

Yes. FREE Standard Shipping on orders over $49 USD. Shipping rates for orders below this amount will be shown at checkout.

 

Q5: Why should I subscribe to the Ohyeah newsletter?

To get 10% OFF for your first order, exclusive offers, early access to new arrivals, and special promotions.

 

Q6: Do you ship internationally?

Yes. Ohyeah proudly ships to customers worldwide.

 

Q7: How do I track my order?

Once it shipped, you'll receive a tracking email with your tracking number.

 

Q8: Why hasn't my tracking information updated?

Tracking may take 2–5 business days to update. Please contact us if there is no update after 7 days.

 

Q9: How do I choose the right size?

Please check the Size Chart on the product page. If you're between sizes, we recommend sizing up.

 

Q10.What payment methods do you accept?

We currently accept the following payments:

• PayPal

• Visa

• Mastercard

More payment methods will be added soon.

 

Q11: What shipping options do you offer?

A: Orders are shipped locally or by air from China. Store pickup may be available through authorized Ohyeah distributors. Available options will be shown at checkout.

 

Q12: How long will it take to receive my order?

Orders are processed within 1–2 business days. Delivery from local store takes about 3-5 days. Delivery from China typically takes 12–15 business days.

 

Q13: What if there's a problem with my order?

Please contact us within 30 days for missing, damaged, or incorrect items. We'll help with a replacement or refund.

 

Q14: Will I have to pay customs duties or taxes?

No. For most countries, we use tax-inclusive shipping methods, so you won't need to pay additional customs duties or import taxes upon delivery.